How to request deletion
In the app (the Android app or app.unmoved.ai):
- Sign in to the account you want to delete.
- Open Account, then Delete account.
- Read the checklist, type DELETE and tap Request deletion.
By email: if you can no longer sign in, write to [email protected] from the email address on your account with the subject “Delete my account”. We may ask you to confirm the request from that address. Never send passwords or verification codes.
Before you delete
Positions open at your broker are not closed by deleting your account. They keep their stop-loss and take-profit at the broker, but nothing in unmoved.ai will manage them afterwards. If you want a copy of your data, export it first under Account → Data & privacy.
What is deleted
- Your profile, email address and sign-in methods
- Notification and display preferences
- Rulebook settings and strategy configuration
- Any remaining encrypted broker credentials
What we keep and for how long
Some records must be kept after deletion:
- Trade records, receipts and risk events, for audit: 7 years
- Invoices and payment records, as required by tax law: 7 years
Kept records are not used for marketing and are deleted when the period ends.
What happens next
Our team reviews each request and deletes the account under the rules above. You can keep using the app until deletion is complete, and we email you when it is done. Once completed, deletion cannot be undone.